Xilo is another of the UK based companies that we have featured her at Website Hosting Plans. XILO was incorporated at Companies House on 12 December 2007 and is registered in England and Wales. All the hosting accounts available at Xilo are located on their very own servers in the UK and with network connectivity provided by multiple Tier 1 providers ensuring that your UK based web site loads super fast.
A very basic shared hosting account with Xilo offering 1GB of storage, 10GB of monthly bandwidth, 2 MySQL and unlimited parked domains will set you back £24.99 for the YEAR. Monthly options are not available on the lower end plans until your reach the SH-7 plan at £6.99 a month for 7GB of storage and 75GB monthly bandwidth allowance.
Like any good host Xilo offers Reseller, VPS and Dedicated hosting plans, to be honest if you are looking for a UK host Xilo have just about a plan for everyone and every budget. One plan I haven’t seen anyone else offering is what Xilo are calling their Premium Hosting range. This range is being sold as packages for those that require a greater share of the server resources with a 99.99% uptime promise and a better all round service.
Some might argue why should you pay more for a premium service, surely the standard shared hosting should be just as reliable? A basic premium service starts at £9.99 a month and after comparing the differences between Premium and standard shared hosting this is the package I would plump for.
- POP 3 / IMAP / SMTP Advanced
- Mail Filtering
- MySQL
- Advanced Scripting
- Automated Cron Jobs
- Fast Set-up
- cPanel Control Panel
- Installatron
- Web Statistics
- Daily Back-ups
I’ve waited a couple of weeks so that I could be objective before writing this review.
I do have a few gripes with Xilo.
Things went swimmingly well in the early days. However, when I needed to make a support call, there were times when getting through took longer than was expected (based on the perceptions of a service led ISP).
Once through, I invariably came away from a call feeling rather like the buck had been passed from Xilo to the manufacturer of my router, or to my Exchange Host or to BT. Problems never seemed cured by Xilo.
In September, I took the view that my problems were never going to be fixed by Xilo and I that wouldn’t fare any worse with BT Business. After all, it would be their router using their broadband over their line. No buckpassing excuses.
The most irritating bugbear I have – petty to some I know – is that Xilo’s billing system is rather biased towards them. I joined two thirds the way through a month. The initial invoice was pro-rated. The leaving invoice was for the a whole month (1-31 October) even through a Mac Code, and therefore notice, was requested on 22 September. 30 days notice should have meant that I was to be billed to 22 October. But alas no, Xilo insisted on billing to the end of the October. As I say, it’s petty, but a little fairness would go a long way.
All I would say is that one man’s meat is another man’s poison. It didn’t work out for me and I’m quite happy with my decision to take my chances with BT Business (note it’s not residential) Broadband.
Awesome host. I love these guys!
One of those companies sitting for squeezing money from customers without their knowledge, the customer service in this particular company is very terrible when you call the customer care the people who sitting their talk to you like what the fu***k you know about webhosting Ha..Ha..Ha, completely helpless, never ever use these guys
Be very carefull. We had a bad experience with this service. Let me share our opinion:
First…:
. To set a simple website to work properly I had to get a lot of workarounds.
Second…:
. I was limited to send newsletters. I only verified this when the emails where not sent.
Third…:
. I was warned 7 days before a major technical change to happen that will put all my websites offline
Fourth…:
. When I tried to quit hosting service I was forced to pay a full year because it’s written in the (middle) of terms of service, when you sign in.
If you wish to cancel the service for your own, You don’t have any visible option to do that.
(New)Fifth…:
. When I exposed our opinion (this one) in a public reviews website, later, we where contacted directly by the Xilo’s support center and they confronted us with our opinion. I just think, again, that they need to spend more time pleasing their clients, or treat them better.
Just a note… We where customers for 2 years.