First…:
. To set a simple website to work properly I had to get a lot of workarounds.
Second…:
. I was limited to send newsletters. I only verified this when the emails where not sent.
Third…:
. I was warned 7 days before a major technical change to happen that will put all my websites offline
Fourth…:
. When I tried to quit hosting service I was forced to pay a full year because it’s written in the (middle) of terms of service, when you sign in.
If you wish to cancel the service for your own, You don’t have any visible option to do that.

(New)Fifth…:
. When I exposed our opinion (this one) in a public reviews website, later, we where contacted directly by the Xilo’s support center and they confronted us with our opinion. I just think, again, that they need to spend more time pleasing their clients, or treat them better.

Just a note… We where customers for 2 years.

I do have a few gripes with Xilo.

Things went swimmingly well in the early days. However, when I needed to make a support call, there were times when getting through took longer than was expected (based on the perceptions of a service led ISP).

Once through, I invariably came away from a call feeling rather like the buck had been passed from Xilo to the manufacturer of my router, or to my Exchange Host or to BT. Problems never seemed cured by Xilo.

In September, I took the view that my problems were never going to be fixed by Xilo and I that wouldn’t fare any worse with BT Business. After all, it would be their router using their broadband over their line. No buckpassing excuses.

The most irritating bugbear I have – petty to some I know – is that Xilo’s billing system is rather biased towards them. I joined two thirds the way through a month. The initial invoice was pro-rated. The leaving invoice was for the a whole month (1-31 October) even through a Mac Code, and therefore notice, was requested on 22 September. 30 days notice should have meant that I was to be billed to 22 October. But alas no, Xilo insisted on billing to the end of the October. As I say, it’s petty, but a little fairness would go a long way.

All I would say is that one man’s meat is another man’s poison. It didn’t work out for me and I’m quite happy with my decision to take my chances with BT Business (note it’s not residential) Broadband.